Privacy Policy

Introduction

BYGENAI LLC ("BYGENAI", "we", "us", or "our") operates software platforms and provides technology consulting services to businesses. This Privacy Policy describes how we collect, use, and protect information in connection with our services, including SMS messaging.

Information We Collect

We collect the following information as part of operating our software platforms on behalf of our clients:

• Business Contact Information: Phone numbers, email addresses, and names of authorized business personnel provided by our clients during onboarding and system configuration.
• Operational Data: Call logs, message logs, system event data, and timestamps generated during normal platform operation.
• Usage Data: Platform access logs, feature usage, and system performance metrics.

We do not collect personal information from the general public or end consumers through our SMS messaging services.

How We Use Information

We use collected information solely for:

• Operational Notifications: Sending time-sensitive alerts and notifications to authorized business users (e.g., urgent call alerts, system status updates, warehouse notifications).
• System Testing: Sending test messages to verify SMS delivery and platform functionality.
• Service Delivery: Operating and maintaining our software platforms on behalf of our clients.
• Support: Responding to client inquiries and troubleshooting technical issues.

SMS Messaging

Our platforms may send SMS messages to authorized business personnel as part of operational workflows. Key details:

• Message Types: Operational alerts, urgent notifications, and system test messages. We do not send marketing or promotional messages.
• Recipients: Only authorized business users whose phone numbers are configured by their company's administrator.
• Frequency: Message frequency varies based on operational events. Messages are only sent when triggered by system events or admin-initiated actions.
• Opt-Out: Recipients can stop receiving SMS messages at any time by replying STOP to any message, or by requesting their administrator remove their phone number from the platform.
• Help: Recipients can reply HELP to any message for assistance.
• Message and data rates may apply depending on your mobile carrier and plan.

Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. We may share information only in the following circumstances:

• Service Providers: With third-party service providers (such as Twilio for SMS delivery) strictly as necessary to operate our platforms.
• Client Administrators: Business contact information is accessible to authorized administrators of the respective client organization.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

Data Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and secure infrastructure hosting.

Data Retention

We retain operational data for as long as necessary to provide our services and fulfill our contractual obligations. Message logs and contact information are retained for the duration of the client relationship and deleted within 90 days of service termination, unless retention is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify affected clients of any material changes. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

BYGENAI LLC
Email: privacy@bygenai.com